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FAQ

Who can I ask for help with my order?

We’re here to help. Our Customer Service team are available Monday to Friday, 9am to 6pm EST. Please reach out via email at: info@poeticprovisions.com

How do I change my order?

If you need to make urgent changes to your order, please reach out via email at info@poeticprovisions.com

Please notify us of any changes as soon as possible. While we will endeavour to make the requested adjustments to your order, if the parcel has already been invoiced out or dispatched, changes are unable to be made.  

Once a payment has been received and your order is completed, it is then subject to the returns policy.

What does final sale mean?

If a product mentions final sale, this product is final sale and cannot be returned.

If I apply a promotional code to my full price item can I still return for a refund?

If you have purchased a full-price item with a promotional code, it is still classified as a full-price item on a temporary promotion and is eligible for a refund at the value for which it was purchased.

Pre Orders

Get your hot little hands on our incoming must-haves. We offer pre-order for a select range of styles. Pre-order allows our customer the ability to secure highly sort after styles before the product arrives. Estimated delivery times are outlined when viewing the product online. 

A confirmation email with tracking details will be sent once the pre-order style has been dispatched. Please note, any non pre-order styles will be dispatched separately and with priority. 

Size And Fit

For information on sizing and fit please refer to the ‘Fit Details’ section of the product.

If you require additional information on sizing including measurements, please reach out to our Customer Service team with the product name, size and details of the request and they will be more than happy to assist you.