Shipping
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Currency conversion? Girl math in your local currency is so much easier.
Poetic Provisions uses different carriers and shipping costs are based on package weight during check out.
Dispatching your order
Ready, set, ship. We aim to dispatch all orders within 24 hours, Monday to Friday EST. Orders received before 2pm will be dispatched the same business day. Please note, during peak periods same day dispatch may not be available due to a high volume of orders received. But hold tight, we promise we’re worth the wait.
What are our shipping cost?
Your order may qualify for free shipping if it meets the order value requirements. Shipping costs may vary depending on delivery location. All shipping costs will be shown at checkout prior to purchase.
What are our shipping timeframes?
We're eager to get to you, too. Expected shipping times are an estimation given to by the courier and may vary depending on locations. We do not offer any additional expedited shipping services.
How can you track your order?
Is your favourite pastime tracking your delivery? Because same. Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
What happens if my parcel is damaged or stolen?
It is the customer’s responsibility to nominate a safe and secure shipping address. Poetic Provisions are not liable for stolen or missing parcels, once the order has been delivered to the nominated address.
Poetic Provisions are not liable for damage sustained to parcels once successfully delivered to the nominated address. We are in your care now.
What do I need to do if my parcel is being returned to sender?
If your parcel is being returned to Poetic Provisions, please reach out to our Customer Service team to arrange redelivery. Please note, redispatch fees will apply.
What about international shipping?
For international shipments (outside of the United States), please note that the International Shipping fee is not inclusive of any customs or import duties that could be incurred upon your order when the package reaches your destination. Customs and import duties are determined by your country of residence, and may vary based on package size and weight
need help?
If you have any questions, please contact our customer service team at info@poeticprovisions.com